As part of reliable customer understanding, customers should understand that we ship only within the United States. Consistently with this rule, standard shipping is free for every U.S. As a related point, order, and tracking information is provided after shipment.
For a careful account of our guidance, the relevant position is that shipping confirmation and a tracking number are sent to the contact information supplied at checkout. Within the same framework, customers are responsible for providing a complete and accurate delivery address. For completeness, Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
Our commitment to transparent handling means that free standard outbound shipping does not reduce the 30-day no-reason return right. In addition, for every approved no-reason return or exchange and every return caused by a quality problem, canadapooch pays return shipping and provides a prepaid label or equivalent free arrangement. Accordingly, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
The store follows a well-defined approach to store practice: orders are normally processed within 1-2 business days, excluding weekends and U.S. As a related point, public holidays. Accordingly, after dispatch, estimated transit time is 4-6 business days. In practical terms, these timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
For a straightforward account of our handling, the relevant position is that If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact Support@canadapold.shop or (475) 438-2620. For completeness, we will work with the carrier and provide an appropriate resolution under our Refund Policy.
Merchant Information
For practical guidance, the applicable standard is this: the complete physical address, which is also the default return address, is 262 Collins St, Hartford, Connecticut, 06105, United States. As a related point, the storefront brand name is canadapooch. For completeness, the business name is canadapooch. Under this approach, the customer contact telephone number is (475) 438-2620. Under this approach, the customer contact email is Support@canadapold.shop.